Counter-Strike 2 is the latest and greatest installment in the famous Counter-Strike series from Valve, available exclusively on Steam. But, the game is in its early stages, as players encountered various issues including “CS2 Failed to Locate Official Game Servers With Acceptable Ping”. The game is on a new engine with better graphics, different servers, and few changes in the overall game’s mechanics, hence, a new game completely.
What Does Failed to Locate Official Game Servers With Acceptable Ping Mean?
It is written in the title itself, as the game can’t find servers that match your ping. It means that your in-game ping is high and servers are not allowed to find matches with that ping, as it disrupts the overall gaming experience in multiplayer.
The ping is high because of your internet, and the servers. But, the acceptable ping is an in-game option that you can set because sometimes it is too low.
How to Fix CS2 Failed to Locate Official Game Servers With Acceptable Ping?
As it all falls on the shoulders of connectivity between your system and the game servers, there are multiple reasons behind this issue. Therefore, you need to go through each of the mentioned methods to fix this issue.
Server Status
When the servers are in maintenance, they are temporarily closed or halted. In that case, you will get errors that don’t allow you to play multiplayer matches. Therefore, check the server status and choose accordingly.
Internet Connection
The Internet is the middle-man that handshakes with the servers on one end and the other end, handshakes with your system. The bridge between the two connections is the internet.
When the Internet is disrupted, it results in the game showing Failed to Locate Official Game Servers With Acceptable Ping error.
- Restart your Router with 30 seconds delay on turning on (clears cache)
- Use Ethernet Cable for Internet Connection
- Disable the WiFi or Disconnect connected WiFi devices
- Call ISP and make sure there is no maintenance going on
Verify Game Files
It could be the game files that are causing the servers to act strange. Hopefully, the Steam Launcher itself verifies those files and fixes them.
- Open Steam Launcher
- Go to Library
- Right-click CS2 (Counter-Strike 2)
- Go to Properties
- Head to the Files Tab
- Click on “Verify Integrity of Game Files”
It takes some while for the launcher to check those files, verify them, and fix them. So, be patient as best.
Increase Acceptable Ping for Matchmaking
CS2 provides you with an option to increase your Finding Match capacity by increasing the maximum ping. Keep in mind that it will result in the game lagging, and having higher ping.
But, you have to play the game, therefore, you can head over to CS2 Settings>Game Tab>Game>Increase Max Acceptable Matchmaking Ping.
If you can’t find a match in CS2, increasing your ping will also fix that, as the overall matchmaking pool increases.
So, these are all the methods that we could come up with and help you Fix CS2 Failed to Locate Official Game Servers With Acceptable Ping. Increasing the maximum acceptable Matchmaking Ping and Checking the Internet are the most logical solutions.
In case nothing works, there is always a choice of heading to Counter-Strike Support and telling them about the situation.
