The PlayStation 5 (PS5) is a highly popular and powerful gaming console developed by Sony. With its cutting-edge technology and impressive performance, the PS5 offers an immersive gaming experience like no other. Featuring stunning graphics, lightning-fast loading times, and innovative features such as the DualSense controller and 3D audio, the PS5 has taken gaming to the next level. However, like any electronic device, it is not immune to occasional issues. In this article, we will address one such issue: the no sound problem when watching videos and trailers on the PS5 store. We will provide a comprehensive guide on How to Fix No Sound Issues When Watching PS5 Store Videos and Trailers.

How to Fix No Sound Issues When Watching PS5 Store Videos and Trailers

Ensure the Video is Selected

The first step is to make sure that the video you want to watch is actually selected on the store page. If you only highlighted the video, it will start playing in the background with muted sound. To select the video and unmute its sound, simply press the X button on your DualSense controller while the video is highlighted.

Check Output Device Settings

If the video or trailer still has no sound even in full-screen mode, it’s recommended to check the Output Device settings on your PS5. Here’s how you can do it:

Press the PS button on your controller to open the Command Center quick menu.
Select the Sound option located at the bottom row of the quick menu.
Inside the Sound menu, select Output Device.
Choose your preferred listening device from the available options.

Adjust Volume Settings

If the sound issue persists, try adjusting the volume settings specifically for videos on your PS5. You can do this by going to the Settings menu, selecting Sound, and adjusting the volume settings accordingly.

Check HDMI Cable and Ports

Ensure that the HDMI cable connecting your PS5 console to your TV/display is properly plugged in and not damaged. Try using a different HDMI cable or connecting to a different HDMI port on your TV/display to rule out any cable or port issues.

Check TV/Display Settings

Verify that your TV/display is on the correct channel or input source for the PS5. Additionally, make sure that your TV/display system software is up to date and that the firmware has the latest version. Refer to the manufacturer’s user manual for any additional settings that may need to be enabled to support high-resolution signals.

Restart and Update

Perform a hard reboot of your PS5 console by turning it off completely and then turning it back on. Additionally, ensure that your PS5 system software is up to date by checking for any available updates and installing them.

Seek Professional Help

If none of the above steps resolve the no sound issue, it is recommended to contact Sony support or seek professional assistance for further troubleshooting or repair options.

By following these steps, you should be able to fix the no sound problem when watching videos and trailers on the PS5 store and enjoy a seamless gaming experience.